FAQs

A: Booking an appointment at Medio is simple:

1. Navigate to our Services Page: Select one of the "Book Appointment" buttons or select "Services" in the top menu

2. Choose a Service: Choose the service you need such as an After Hours Appointment or an Online Medical Certificate.

3. Select a date and time of your choosing. Remember to check to make sure you are booking in your time zone.

4. The doctor will review your booking to make sure it is suitable. You may be contacted for further information.

5. The doctor will call you at your scheduled appointment time. The doctors do their best to stay on time, but please be patient. Appointments can run up to 30 minutes late.

Yes - online medical certificates are legitimate and they can be used in the same way as physical medical certificates. Your medical certificate will be emailed to you. You can print it if you wish.

With Medio, your symptoms and request for an online medical certificate is reviewed, considered and signed by an AHPRA-Registered Doctor, and comply with the AMA Guidelines.

You can request a prescription online through Medio.

1. New Prescriptions - you'll need to book a Telehealth Appointment with the doctor to discuss your symptoms, and your doctor will provide you with a treatment plan, such as a prescription medication.

2. Repeat Prescriptions - you will still need to speak to the doctor, but you will not need to book a full telehealth appointment. Select the Repeat Prescription option on our bookings page.