Telehealth FAQs for patients in Australia

Medio provides telehealth services to patients in New South Wales, Victoria, Queensland, Western Australia, South Australia and Tasmania, in major cities and regional areas alike. We cannot currently treat patients located in the Northern Territory or the Australian Capital Territory because of territory-specific reporting requirements.

General telehealth consultations start from $59. Medical cannabis initial consultations are $99, and follow-ups are $59. Medical certificates start from $19. All fees are clearly listed on our pricing page with no hidden charges.

It's simple: book your appointment online, complete a patient history questionnaire, then your AHPRA-registered doctor calls the number on your booking at your chosen time. There is no video link to join. If clinically appropriate, your doctor will provide prescriptions, referrals, or certificates electronically.

No. Medio is a private telehealth service, so there is no Medicare rebate on the consultation fee. Medication is dispensed by your pharmacy and PBS pricing applies there as normal, so a PBS-listed medicine costs the same at the counter whether the script came from us or from your regular doctor.

Yes, where each of them is clinically appropriate. A single consultation can produce an eScript, a specialist referral, a pathology request and a medical certificate together, and you are not charged separately for each document.

Your eScript can be filled at any Australian pharmacy of your choice. We send prescriptions electronically to your phone, and you're free to use any pharmacy. We don't lock you into a specific provider.

We offer same-day and after-hours appointments subject to availability. Most patients can book a consultation within 24 to 48 hours. Check our booking page for current availability.

Yes. All Medio doctors are fully registered with the Australian Health Practitioner Regulation Agency (AHPRA). They are qualified Australian medical practitioners who provide evidence-based care.

Telehealth is not for emergencies. Chest pain, difficulty breathing, severe bleeding, stroke symptoms or thoughts of harming yourself need immediate care, so call 000 or go to your nearest emergency department rather than booking an appointment.

Eligibility depends on your individual health circumstances. Generally, you may be eligible if you have a chronic condition that hasn't responded adequately to conventional treatments. Take our free eligibility quiz to get an initial indication, or book a consultation to discuss your options with a doctor.

No referral is required. Our doctors are authorised prescribers who can assess your eligibility and prescribe medical cannabis directly during your telehealth consultation.

Medication costs vary depending on the product and pharmacy. Medio does not sell or mark up medication, and costs are set by independent dispensing pharmacies. Your doctor will discuss estimated costs during your consultation. Typical costs range from $100 to $300 per month depending on your treatment plan.

Yes. Medicinal cannabis has been legal in Australia since 2016. It is a scheduled medication regulated by the Therapeutic Goods Administration (TGA). It can only be prescribed by authorised medical practitioners based on clinical need.

Driving laws regarding medicinal cannabis vary by state and territory. In most Australian jurisdictions, it is currently an offence to drive with any detectable level of THC. Some states are considering reforms. Your doctor will discuss relevant considerations during your consultation. Always check your local state or territory laws.

Our doctors prescribe independently with zero commissions from product brands. We don't mark up medications or charge subscription fees. You pay for your consultation, and medication costs are set by your chosen pharmacy. Treatment decisions are based on what works for you clinically, not what generates a margin.