Contact
Contact Medio
Have a question or need help? Our team is here for you.
Contact details
Address
81-83 Campbell Street, Surry Hills NSW 2010, Australia
Need medical advice?
For medical questions, the best option is to book a consultation with one of our doctors.
Book consultationSend us a message
What to contact us about
The admin team answers email Monday to Friday, usually within one business day. Anything clinical has to go to a doctor rather than the inbox, so the list below is the quickest way to work out where your question belongs.
Appointments and bookings
Changing or cancelling a time, a doctor who has not called yet, or trouble getting through the booking form. Include the name and email you booked with so we can find the appointment. You can also reschedule or cancel from the link in your confirmation email without contacting us at all.
Prescriptions and certificates
A missing eScript, a certificate that has not arrived, or a pharmacy that cannot read a token. Check the junk folder of the address you booked with first, since that is where most of them turn out to be. We can resend a document, but we cannot change what it says or issue a new one without a consultation.
Payments and refunds
Receipts, duplicate charges, and refund requests. Consultation fees are set out on the services page, and medication is paid for at the pharmacy rather than to Medio, so pharmacy charges have to be taken up with the pharmacy that dispensed them.
Medical questions and emergencies
We cannot give medical advice, adjust a treatment plan, or comment on symptoms by email. Those questions need a consultation with a doctor, which you can book at any time. If your symptoms are severe or getting worse quickly, do not wait on an email: call 000 or go to your nearest emergency department. For urgent but non-emergency advice, Healthdirect is available on 1800 022 222 at any hour.