Phone appointments
Your doctor calls the mobile number on your booking at the scheduled time. There is no video link to join.
Wollongong and the Illawarra · Phone consultations
Natural medicine doctors in Wollongong: a patient guide
For patients searching for natural medicine doctors Wollongong, Medio provides scheduled phone consultations with Australian registered doctors.
Book online, complete Medio's health questionnaire and answer the doctor's call at your selected time. During the call, the doctor reviews the problem, previous treatment and current medicines.
Questionnaire reviewed first
Complete Medio's health questionnaire before the appointment so the doctor can review your history, previous treatments and current medicines.
A clear consultation outcome
Before the call ends, the doctor explains the outcome, what you need to do next and whether follow-up or in-person care is required.
During your phone call
What the doctor asks about
The doctor starts by confirming why you booked, when the problem began, how it affects you and whether a diagnosis has already been made.
They ask what you have already tried, what helped, what did not help and whether you had side effects. They also review current medicines, supplements and allergies.
Before the call ends, the doctor discusses the available options and explains the outcome, including any follow-up or in-person care you need.
Local context
One phone appointment across the Illawarra
Patients in the northern suburbs, central Wollongong, Dapto, Shellharbour and Kiama book online, complete the questionnaire and answer the doctor's call from a private place.
Some Illawarra patients also receive care in Sydney or the Shoalhaven. Bringing relevant letters and results helps the doctor understand that history and explain where an examination, further testing or local follow-up should happen.
Available by phone
Patients book from across Wollongong and the Illawarra
Medio has no walk-in clinic in these areas. Your doctor calls you at the appointment time wherever you are in the region.
Wollongong CBD
Thirroul
Corrimal
Figtree
Shellharbour
Kiama
Dapto
Unanderra
Woonona
Bulli
Berkeley
Helensburgh
The patient journey
How the phone appointment works
There are three steps: choose a time, submit the questionnaire and answer the doctor's phone call.
01
Choose an appointment time
Book online and select an available appointment time. Medio sends confirmation and the questionnaire link by email.
02
Complete the health questionnaire
Tell the doctor about the problem, previous treatment, current medicines, allergies and what you want help with. Submit it before the appointment.
03
Answer the doctor's phone call
Your doctor calls at the booked time. They ask follow-up questions, discuss the available options and explain the outcome before the call ends.
Phone consultation limits
What Wollongong patients can expect by phone
The doctor reviews the submitted questionnaire, then calls at the selected time and asks about the concern, previous treatment, current medicines and allergies.
If a physical finding, urgent symptom or missing result prevents a phone assessment, the doctor explains which Illawarra service to contact.
Online appointments are not an emergency service. Call 000 for an emergency or use an appropriate local urgent-care service.
Before your phone appointment
- ✓Your current medicine, supplement and allergy list
- ✓Reports from local GPs, hospitals or specialists
- ✓A note of what has already been investigated
- ✓Whether you can get to a Wollongong, Shellharbour or other local service
Before you hang up
Questions to ask the doctor
01
What options are reasonable for the problem I described?
02
What are the main risks or interactions I need to understand?
03
What will I receive after this phone call?
04
Do I need an examination, test or appointment with my regular GP?
05
When should I book a follow-up appointment?
Useful patient resources
Local and national patient resources
Use these official directories when a local examination, test, urgent assessment or another registered practitioner is needed.
Ahpra practitioner register
Verify the registration status of practitioners in regulated professions.
Open official resource →healthdirect Service Finder
Search a national directory of local and online health services.
Open official resource →NSW Health public healthcare
Official New South Wales information about hospitals, public services and virtual care.
Open official resource →Straight answers
Frequently asked questions
Direct answers about booking, the health questionnaire, the doctor's phone call and what happens after the appointment.
No. Medio appointments are conducted by phone. Patients across Wollongong and the Illawarra book online and the doctor calls the mobile number on the booking at the scheduled time.
The doctor asks why you booked, how long the problem has been present, what you have already tried, which medicines you take and what you want help with. They then discuss the available options and explain the outcome of the assessment.
The doctor will tell you if the problem requires a physical examination or test. You can then arrange the recommended in-person care with your usual GP or another appropriate service in New South Wales.
Complete the health questionnaire, keep your phone nearby and have your current medicine list and any relevant reports ready. Take the call in a quiet, private place.
Yes. Medio provides the same scheduled phone consultation across Wollongong and the Illawarra. The doctor calls the mobile number on your booking, so keep it nearby at the appointment time.
The doctor will explain why an examination or test is needed and what type of service to arrange. Your usual GP or another local health service in New South Wales can provide the in-person care.