Phone appointments
Your doctor calls the number on your booking at the scheduled time. There is no video link to join.
Cairns and Far North Queensland · Phone consultations
Natural medicine doctors in Cairns: a patient guide
For patients searching for natural medicine doctors Cairns, Medio provides scheduled phone consultations with Australian registered doctors.
Book online, complete Medio's health questionnaire and answer the doctor's call at your selected time. During the call, the doctor reviews the problem, previous treatment and current medicines.
Questionnaire reviewed first
Complete Medio's health questionnaire before the appointment so the doctor can review your history, previous treatments and current medicines.
A clear consultation outcome
Before the call ends, the doctor explains the outcome, what you need to do next and whether follow-up or in-person care is required.
During your phone call
What the doctor asks about
The doctor starts by confirming why you booked, when the problem began, how it affects you and whether a diagnosis has already been made.
They ask what you have already tried, what helped, what did not help and whether you had side effects. They also review current medicines, supplements and allergies.
Before the call ends, the doctor discusses the available options and explains the outcome, including any follow-up or in-person care you need.
Local context
A consultation designed around Far North Queensland access
Patients in Cairns, Port Douglas, the Tablelands, Gordonvale and Innisfail can book the same phone appointment without a long drive. Keep your phone available at the selected time.
Cairns is a referral centre for a wide region. If an examination, diagnostic test or another service is needed, the doctor explains where it can happen and how your existing GP or Far North Queensland service stays involved.
Available by phone
Patients book from across Cairns and Far North Queensland
Medio has no walk-in clinic in these areas. Your doctor calls you at the appointment time wherever you are in the region.
Cairns CBD
Edge Hill
Smithfield
Palm Cove
Yorkeys Knob
Redlynch
Earlville
Gordonvale
Mareeba
Atherton
Port Douglas
Innisfail
The patient journey
How the phone appointment works
There are three steps: choose a time, submit the questionnaire and answer the doctor's phone call.
01
Choose an appointment time
Book online and select an available appointment time. Medio sends confirmation and the questionnaire link by email.
02
Complete the health questionnaire
Tell the doctor about the problem, previous treatment, current medicines, allergies and what you want help with. Submit it before the appointment.
03
Answer the doctor's phone call
Your doctor calls at the booked time. They ask follow-up questions, discuss the available options and explain the outcome before the call ends.
Phone consultation limits
The phone process for Cairns and Far North Queensland
The doctor reviews the questionnaire before calling, then asks about the concern, previous treatment, medicines, allergies and relevant Cairns or regional reports.
If you need an examination, test or urgent care, the doctor explains what type of Far North Queensland service to contact and why.
Online appointments are not an emergency service. Call 000 for an emergency or use an appropriate local urgent-care service.
Before your phone appointment
- ✓The number on your booking and a quiet place for the call
- ✓A current medicine, supplement and allergy list
- ✓Reports from Cairns or regional health services
- ✓Anything that makes travel or getting to a local service difficult
Before you hang up
Questions to ask the doctor
01
What options are reasonable for the problem I described?
02
What are the main risks or interactions I need to understand?
03
What will I receive after this phone call?
04
Do I need an examination, test or appointment with my regular GP?
05
When should I book a follow-up appointment?
Useful patient resources
Local and national patient resources
Use these official directories when a local examination, test, urgent assessment or another registered practitioner is needed.
Ahpra practitioner register
Verify the registration status of practitioners in regulated professions.
Open official resource →healthdirect Service Finder
Search a national directory of local and online health services.
Open official resource →Cairns and Hinterland health services
Queensland Health information about public facilities and services in Far North Queensland.
Open official resource →Straight answers
Frequently asked questions
Direct answers about booking, the health questionnaire, the doctor's phone call and what happens after the appointment.
No. Medio appointments are conducted by phone. Patients across Cairns and Far North Queensland book online and the doctor calls the number on the booking at the scheduled time.
The doctor asks why you booked, how long the problem has been present, what you have already tried, which medicines you take and what you want help with. They then discuss the available options and explain the outcome of the assessment.
The doctor will tell you if the problem requires a physical examination or test. You can then arrange the recommended in-person care with your usual GP or another appropriate service in Queensland.
Complete the health questionnaire, keep your phone nearby and have your current medicine list and any relevant reports ready. Take the call in a quiet, private place.
Yes. Medio provides the same scheduled phone consultation across Cairns and Far North Queensland. The doctor calls the number on your booking, so keep it nearby at the appointment time.
The doctor will explain why an examination or test is needed and what type of service to arrange. Your usual GP or another local health service in Queensland can provide the in-person care.